Migrate, Integrate, Customise, Consult, Train, Support

Our services are backed by years of experience in enterprise grade systems. At BLACK ICE we help you get the most out of our solution by providing the following services

  • Data Migration
  • Integration to 3rd party and internal systems
  • Full customisation to match your business requirements
  • Consultancy and best practice
  • Full training available, either on-site or by webinar
  • Full support included as standard, we are here to help either on the phone or via our interactive chat inside the application.


Data Migration

Our Data Migration service is the easy way to centralise your data, we can import data from most CRM's, spreadsheets or databases.

The simplest method is to export your data in CSV format and then pass the information to us to upload.

As part of our service a Data Consultant will discuss your current data, and advise on the best method to import to Black ICE CRM.

Customisation

Black ICE CRM is easy to customise, you can change or add as many fields as you wish to the system at no extra cost.

We also offer a full customisation service to help you get the most out of your CRM.

This process which is performed either onsite or offsite depending on your requirements is normally complete within 5 days depending on the complexity of your requirements.

Training

We provide a full range of training options for your business. This can be by 1 on 1 webinar training or half day or full day training onsite.

Please contact us to speak to a consultant about options that are available in your location.

Integration

Black ICE CRM comes with a wide range of integration options. We have developed secure API's to load new data or extract data from the system.

For larger scale implementations we also have our Data Processing Server which can handle large volumes of data from most systems.

Consultancy

Our consultancy team are available to help you get the most out of Black ICE CRM.

We look at all aspects of your business to determine how to make process improvements that work along side Black ICE CRM.

Black ICE is designed to streamline your business operating and improve efficiency.

With years of experience in business transformation or turn around our team can help you move your business forward.

Support

We provide support via our online help desk, by email or telephone Monday to Sunday. We are also building our new wiki pages with common questions and answers at the moment.

Unlimited support is included free of charge and our Enterprise edition includes guaranteed SLA's delivering exceptional service to your organisation.

Questions?

We are here to help. Contact our friendly team.


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